Glow My Name delivers Australia wide using Australia Post which includes Standard and Express delivery options.

Postage is added automatically to your order (using Australia Post Calculator) and will appear at the Confirmation Page (the page after Checkout page). Please select your preferred postage option and click on Save.

Delivery time frame is based on Business Days (i.e Monday to Friday). We will endeavour to ship parcels as soon as possible. In most cases, orders placed before 11am, will be dispatched the same day. Orders placed after 11am will be dispatched on the following business day. Orders placed on weekends will also be dispatched on the following business day. Orders are subject to Australia Post’s delivery periods, which apply from the time of dispatch. Weekends are not included in the delivery time.

Orders will not be dispatched until full payment has been received by Glow My Name.

Shipping address:

BILL TO: The address you enter in this section will also be your shipping address. Ensure all details are correct.

SHIP TO: If your purchase is to be delivered to an address different to the one you completed in the BILL TO section, type in the new address here. If your purchase is to be delivered to a business address, please include the company name and contact details (name and contact number) of the person that is to be the recipient.

Please ensure that your delivery information is correct. Incorrect information can cause delays.
A REDIRECT DELIVERY FEE will apply if the recipients’ details are incorrect or if the product tag needs to be redirected to a new address.

For the time being, we DO NOT ship outside Australia.

Changing shipping address:

Once a product has been dispatched it becomes very difficult to intercept it. For this reason, we urge you to double check that you have provided the correct delivery address. Shipping details may only be changed if your order is yet to be dispatched. Please contact us as soon as possible by email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to make any changes.

Weekends

We do not deliver on weekends or public holidays.

Returns

Glow My Name offers a 7-day money back guarantee on all its purchases.

If the products you receive are not what you expected from the online description and photos, you can return them in the original packaging within 7-days. Products can only be returned if they are unopened & unused, so check products carefully upon receipt. We will refund the full price of your initial order excluding any postage costs incurred by Glow My Name in the initial order.

The cost of postage to return the items is at the customer’s expense. When you return merchandise please ensure it is packed in a secure way so as to avoid any damage in transit.

Damaged Goods

Glow My Name will replace or refund items received in a damaged state at no charge. Please return products to us within the 7-day guarantee period.